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Walmart recently announced that it will offer discounts to orders that are placed online, but picked up in-store.
I thought this was an interesting, and very smart, decision for a few reasons:
1. Drives traffic (and sales) to stores
Browsing dynamics differ greatly between online and in-person shopping. Recent studies even show more shoppers actually preferring and spending more in-store. However, sometimes the hardest part is getting people in to your store. Once in, impulse often takes over and customers end up buying more than they came for.
By encouraging customers to pick up packages at their stores, Walmart is increasing traffic and, likely, sales.
2. Continues use of physical stores
Walmart has over 5,000 brick & mortar stores in the United States. While they are rapidly growing their e-commerce operations to compete with Amazon, their strength is still their physical presence and a significant point of differentiation. Continuing to support, rather than taper off, their physical stores will enable Walmart to leverage them as both retail and distribution hubs.
(Side note: Staples has tried something similar, even renting part of their stores as co-working space to monetize excess floorspace stores. However, I believe success has been limited).
3. Utilizes existing networks
Walmart already has thousands of trucks moving products from warehouses to stores daily. While it adds complexity, adding a few boxes to a truck is negligible in terms of additional shipping costs per individual item.
4. Solves the "Last Mile" problem
Okay, maybe it doesn't completely solve the Last Mile problem, but it does lessen the costs and complexities associated with it.
There is an intense race to find the most cost efficient way to transport packages the last leg of their journey and significant research has been done in the past few years regarding Last Mile logistics.
Companies are experimenting with ways to reduce costs and improve delivery times hoping to be the first to find the solution. Two of the most notable being the use of existing third-party networks and drones, with Amazon investing heavily in both, as well as in its own network of delivery trucks and vans.
I'm fairly certain Walmart's attempts to bring customers in-store won't be the ultimate solution, it makes sense and helps to alleviate the cost and some of the problems associated with delivering to individual homes, while utilizing some of their existing assets.
Thoughts on Walmart's new strategy or other logistics?
Who will win the race down the finish line to finding that disruptive model that will change the Last Mile for everyone?
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